Below are policies related to your subscriptions, refunds, cancellations, and shipping. For additional questions or to get in touch, simply contact us – we are here to help!
Subscription Cancelation & Refund Policy
Refunds
FAMIGLIA does not accept returns, and all sales are final.
FAMIGLIA is a monthly periodical, and the current subscriber count helps determine the size of each month’s print run. Your subscription will either renew monthly, yearly, or every other year, depending on your chosen subscription length.
Cancelations
Canceling your subscription is easy and can be done by logging into your account. You may also contact us anytime and we will be happy to assist you.
Cancelations take affect at the end of your billing cycle and we do not offer refunds on unused time or issues.
Inadvertent Charges
For your convenience, all non-gift subscriptions are set to auto-renew. Though we remind you of upcoming charges, if you forget to cancel you will have 48-hours to contact us to request a refund after your payment method has been charged. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
You can always contact us with any questions at support@famigliamessenger.com
Shipping Policy
FAMIGLIA Individual Subscriptions
All editions are mailed out on a monthly basis. It may take up to 4-6 weeks for you to receive your first issue, depending on where in the publishing schedule you enter. All domestic orders are shipped via USPS.
Returned mail
We will make every effort to contact you if mail is returned due to change of address. If no forwarding address is available, we will mail the periodical once more – if this gets returned, FAMIGLIA is discharged of any further obligation and no refund will be given.
Damage or lost issue
We are sorry to hear your issue has been damaged or lost! Contact us at support@famigliamessenger.com as soon as you notice the damage or loss.
Address change
We kindly request that you keep us updated of all address changes through our convenient subscriber portal located here or by contacting us at support@famigliamessenger.com. Though we will do our best to accommodate last-minute forwarding requests or “forgetfulness”, it is the subscriber’s responsibility to ensure we get your updated address in a timely manner.
Bulk Orders
All orders are mailed out as soon as possible once they are received. Orders are shipped via a variety of couriers to ensure we can keep prices affordable (mainly USPS, UPS, and FedEx). As a courtesy, FAMIGLIA ensures all bulk orders. Please report any damage within 3-business days by emailing support@famigliamessenger.com. We will ask you to work with us as we lodge a claim with our insurance provider (which will include at minimum, pictures of the damage in any shipping packaging).
